PRIVACY POLICY
Last updated: January 18, 2025
At PetSerenity Paris, protecting your personal data is a top priority. This privacy policy explains how we collect, use, store and protect your personal information when you use our website and services. 1. Collection of personal data
We collect your personal information in the following cases:
• When contacting us via our online form.
• When creating an account or booking a service.
• When choosing and paying for a service package.
Data collected:
• First and last name.
• Email address and telephone number.
• Postal address (if applicable).
• Payment information (processed via secure platforms).
• Information related to your specific needs and those of your pet.
2. Use of collected data
The data collected is used to:
• Manage your contact or appointment requests.
• Facilitate the purchase and management of our services, including payment for packages.
• Adapt our services to your specific needs.
• Improve the user experience on our site.
• Send you communications relating to our services or promotions, if you have consented to this.
3. Sharing of personal data
We promise to never sell your personal data. Your information may be shared only with:
• Trusted third-party providers, necessary to provide our services (e.g. payment processors, logistics partners).
• Competent authorities if required by law. All our partners are committed to respecting the confidentiality of your data.
4. Data security
We use advanced security measures to protect your personal information against unauthorized access, loss, or disclosure:
• Encryption of sensitive data (e.g. payment data).
• Hosting on secure servers.
• Limiting access to your data to only team members with an operational need.
5. Cookies and similar technologies
We use cookies to:
• Facilitate your navigation on our site.
• Analyze the performance of our site.
• Offer you personalized advertisements (with your consent). You can disable cookies through your browser settings.
6. Your rights
Under the GDPR and applicable laws, you have the following rights: • Access, modify or delete your personal data.
• Object to the processing of your data for marketing purposes.
• Withdraw your consent at any time.
• Request the portability of your data. To exercise your rights, please contact us at [contact email address].
7. Data retention
Your data is retained for as long as necessary to:
• Perform the services for which it was collected.
• Comply with our legal and accounting obligations.
8. Contact
For any questions regarding our privacy policy or to exercise your rights, contact us at:
• Email: contact@petserenityparis.com
• Postal address: 23 rue des fontaines du temple 75003 Paris
9. Changes to the privacy policy
This policy may be updated at any time to reflect changes in our practices or to comply with legislation. Any changes will be posted on this page, with an update date.
Thank you for trusting Serenity Paris. Your privacy is our priority.